Exchanges, Returns and Refunds
Returns will be accepted on full-price merchandise if we are emailed within 7 business days of you receiving your order. To be eligible for a return, your item must be in unused, new condition and in it's original packaging. Email us at firstname.lastname@example.org for our return address and be sure to include your order number.
All pull-priced items are eligible for an exchange depending on product availability. Please email us at email@example.com to begin the exchange process.
You will be responsible for paying for your own shipping costs for returning or exchanging your item. Shipping costs are non-refundable. Please be sure to obtain tracking information for your return.
If an item arrived damaged or incorrect on behalf of ZoZu Baby, we will email you a shipping label to mail back your item and begin the refund or exchange process.